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Refund and Returns Policy

Cancellation and Refund Policy for Revive-Reseller.com

At HB Mart, customer satisfaction is our top priority. Our cancellation and refund policy is designed to ensure transparency and fairness for all our customers.

Cancellation Policy

  1. Order Cancellation by Customer:

    • You can cancel your order before it is dispatched from our warehouse.
    • To cancel, please contact our customer support team at contact@revive-resale.com with your order details.
    • Once the order is dispatched, cancellation requests will not be entertained.

  2. Order Cancellation by revive-resale.com:

    • revive-resale.com reserves the right to cancel any order under the following circumstances:
      • If the product is out of stock.
      • If there are inaccuracies in product pricing or descriptions.
      • If delivery is not possible to your location.
    • In such cases, customers will be notified immediately, and a full refund will be processed.

Refund Policy

  1. Eligibility for Refund:

    • Refunds are applicable in the following cases:
      • The product received is damaged or defective.
      • An incorrect product was delivered.
      • Cancellation requests made before dispatch.

  2. Refund Process:

    • To initiate a refund, please contact our customer support team within 7 days of receiving the product.
    • Provide proof (photos/videos) of the damaged or incorrect product.

  3. Refund Timeline:

    • Refunds will be processed within 7-10 business days after the request is approved.
    • The amount will be credited back to the original payment method or as store credit.

  4. Non-Refundable Items:

    • Certain items like perishables, personal care products, or customized orders are non-refundable unless damaged during transit.

  5. Shipping Costs:

    • If the return is due to an error on our part (damaged, defective, or incorrect product), shipping costs will be covered by revive-resale.com.
    • For voluntary returns or cancellations, shipping charges (if applicable) are non-refundable.

Contact Us

If you have any questions or need assistance, feel free to reach out to us at:

We value your trust and aim to provide a seamless shopping experience. Thank you for choosing HB Mart!